Agent
- Optionally limit number of new leads per agent
- Customizable Additional Information forms per campaign
- Unlimited Additional Information forms
- Data fields, including custom fields, usable in scripts
- Control use of Form and Script Tab from each campaign
- 1024 pixel wide agent screen
- Very visible indication when muted
- Confusing technical terms hidden from agents
- Preview on Manual dial set by campaign
- Preview Force Dial Time, on Manual dial
- Embedded Web Forms
- Inbound and outbound calls (blended)
- Any-agent or agent-specific callbacks
- Manual dial with optional preview before dialing
- Faster dispositions with hotkeys
- Transfer calls with hotkey
- Definable agent wrap up-time per campaign
- Third party conferencing with presets and macros
- Third party blind call transfer
- Third party conferencing with agent drop-off
- Managers can listen-in on agent conversations
- Managers can enter conversations with agents and customers
- Call up to three phone numbers for the same lead
- Agents can log in remotely anywhere with just a phone and a web browser
Leads
- Optional lead prioritization based on age of lead
- Advanced lead search and export
- Ready to import XML formatted leads from web site
- Lead allocation and limits per agent
- Working Listmix, by status
- Recycling of Busy calls at a specified interval without resetting a list
- Multiple lead-lists per campaign
- Per lead caller-ID
Reporting
- Track lead cost
- Optimized reporting (Query time)
- Real-time and summary reports
- Hourly Totals by Status Category on Real Time report
- Call report
- Inbound/Closer report
- Recent sales report
- Cost of list by entry date report
- Lead performance by campaign report
- Lead performance by list report
- Agent performance report
- Agent timesheet
- Agent stats report
- Agent status report
- User-group hourly status reports
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Campaigns
- Per lead Caller-ID capable
- GUI script editor
- Conditional scripting with objections and rebuttals
- Optional JavaScript per campaign (Form validation)
- New highly optimized adaptive dial mode
- Export by disposition status and fields
- Export directly from report to csv
- Enhanced lead search
- 1024 pixel wide management screens
- Uniform design across all modules
- Inbound IVR
- Optional Campaign Call time controlled by local time zone
- Fronter to Closer transfers with all information
- Transfer calls to local or external agents
- Conference or transfer to verification company
- Open custom web pages, which can include lead information, per campaign
- Send a dropped call to a voicemail box per campaign if no agent is available
- Set outbound Caller ID per campaign
- Route inbound calls by Caller ID
- Park the customer with custom music per campaign
- ACD (Automatic Call Distribution) for inbound and fronter/closer verification calls
- Record calls automatically, after delay or by agent initiation
- Custom call dispositions, per campaign
- Option of a drop timer with safe-harbor message for FTC compliance
- Variable Dropped Call percentage when predictive dialing for FTC compliance
- Internal DNC (Do Not Call) list can be activated per campaign
- Answering Machine Detection and custom message for AM calls
- Custom database queries in campaign dialing
Security
- International calling disabled by default
- Set user levels and permissions for certain features and campaigns
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